RETURNS POLICY
William James Claridge offers a 14-day compatibility period for all pieces bought via the online shop. I am currently offering free returns within the UK* so you can get to know your fancy new artwork, no strings attached! As long as you follow the steps below, I’ll pick up the returns delivery tab and take care of the logistics.
MAKING A RETURN
Sometimes you just need to send something back and that's no problem! Simply follow the steps below:
1. Please email willclaridge95@gmail.com and request a refund within 14 days of receiving your order. Don't forget to give me your order number.
2. Once your request has been accepted, I’ll liaise with you to arrange collection.
3. All artworks must be returned in the same condition in which they arrived. In order to qualify for a refund, artworks must be carefully packed and returned in their original packaging.
4. Once your order has been safely received back by the gallery, I will process your return and refund the credit or debit card you used to pay with. Please note refunds can take approximately 5 - 10 working days to arrive, depending upon the bank.
If you have any problems with your refund, please don't hesitate to get in touch - willclaridge95@gmail.com
Please note, this returns policy is only applicable for orders placed and completed through the website and does not apply to any purchases made through social media or at any external events or shows.
COMISSIONED ARTWORKS
I offer commissions to customers who have specific requirements or order an artwork which is unavailable. Due to their bespoke nature, I’m unable to accept returns of commissioned works.
If you need any clarification on this, please get in touch with me at willclaridge95@gmail.com or call me on 07875300835.
DAMAGED ARTWORKS
Unfortunately, accidents can happen, so if an artwork is damaged upon arrival at your specified delivery address, please submit an image of the damage as proof to allow me to investigate further, then follow the steps as outlined above.
If you have any questions about this, you can contact me at willclaridge95@gmail.com or call me on 07875300835.
*We reserve the right to withdraw or change this policy at any time.